Refund & Return Policy
At Shahjeess, we want you to love your purchase. If you’re not completely satisfied, please review our Refund & Return Policy below.
1. Eligibility for Returns
You may request a return if:
The item is unused, unworn, and in original condition
The product is returned with original packaging, tags, and invoice
The return request is made within 15 days of delivery
Due to hygiene reasons, some jewellery items may not be eligible for return unless they are damaged or defective.
2. Non-Returnable Items
The following items are not eligible for return:
Earrings and other hygiene-sensitive jewellry (unless damaged)
Items marked as Final Sale or Non-Returnable
Gift cards
Products showing signs of wear or damage after delivery
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery
Share clear images or videos of the product and packaging
Once verified, we will offer a replacement or refund.
4. Return Process
To initiate a return:
Contact our support team at info@shahjeess.com
Provide your order number and reason for return
Our team will guide you through the return steps
Please do not send products back without approval.
5. Refund Policy
Refunds are processed after the returned item passes quality inspection
Refunds will be issued to the original payment method
Processing time: 5–10 business days after approval
Shipping charges are non-refundable, unless the return is due to our error.
6. Exchange Policy
Exchanges are available for size, color, or design (subject to availability)
If the replacement product is unavailable, a refund will be processed
7. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect
We recommend using a trackable shipping method
8. Order Cancellation
Orders can be cancelled before shipment
Once shipped, cancellation is not possible
9. Gifts & Promotional Items
Gift items are non-refundable
If a promotional item was included, it must be returned with the product
10. Policy Updates
We reserve the right to update this policy at any time.
Changes will be posted on this page with an updated revision date.
11. Contact Us
For return or refund queries, contact us at:
Email: info@shahjeess.com
Phone: +92 339 4006574
Thank You
Thank you for shopping with Shahjeess.
We appreciate your trust and aim to provide a smooth and transparent shopping experience.