How Can We Help You?
Browse through the sections below or contact our support team if you need further assistance.
Shopping Help
- How do I place an order?
   Browse our jewellery or bags collection, select your favorite item, add it to the cart, and proceed to checkout to complete your purchase securely.
- Do I need an account to shop?
   No, you can shop as a guest. Creating an account allows faster checkout and easy order tracking.
 Jewellery Assistance
- Are your jewellery items skin-friendly?
   Yes, our jewellery is designed to be comfortable and suitable for regular wear. Material details are available on each product page.
- How should I care for my jewellery?
   Avoid contact with water, perfumes, and chemicals. Store jewellery in a dry place and clean gently after use.
Bag Assistance
- What types of bags do you sell?
   We offer handbags, sling bags, shoulder bags, tote bags, and clutches designed for both style and practicality.
- How do I take care of my bags?
   Keep bags away from moisture and direct sunlight. Store them properly to maintain shape and clean with a soft cloth.
Shipping & Delivery
- How long does delivery take?
   Orders are usually delivered within 3–7 business days, depending on location.
- How can I track my order?
   Once your order is shipped, tracking details will be sent via email or SMS.
Returns & Refunds
- What is your return policy?
   We accept returns within the specified return window. Items must be unused and in original packaging.
- Are jewellery items returnable?
   Due to hygiene reasons, some jewellery items may not be eligible for return unless damaged or defective.
Payments & Security
- What payment methods are accepted?
   We accept secure online payment methods including credit/debit cards and other options shown at checkout.
- Is my payment information safe?
   Yes, all transactions are processed through secure, encrypted payment gateways.
Gifts & Offers
- Do you offer gift packaging?
   Yes, selected products come with gift-ready packaging.
- How can I receive offers and updates?
    Subscribe to our newsletter or follow us on social media to stay updated on new arrivals and promotions.
Account & Support
- How do I contact customer support?
   You can reach us via email, phone, or the contact form on our website.
- When is customer support available?
   Our support team is available Monday to Saturday, 10 AM – 6 PM.
Still Need Help?
If you couldn’t find what you were looking for, we’re happy to help.
  Email: info@shahjeess.com
  Phone: +92 339 4006574
We’re Here for You
Thank you for choosing us as your destination for ladies’ bags and jewellery.
Your satisfaction is our priority.