Frequently Asked Questions (FAQs)
Are the products exactly as shown in images?
Yes, we ensure accurate images, but slight variations may occur due to lighting.
Is the jewellry skin-friendly?
Yes, our jewellery is designed to be comfortable and safe for regular wear.
Can I cancel my order?
Orders can be cancelled before shipping. Please contact support quickly.
What types of jewellery do you offer?
We offer a wide range of jewellery including earrings, necklaces, rings, bracelets, and jewellery sets designed for everyday wear and special occasions.
What kinds of bags are available on your website?
Our collection includes handbags, shoulder bags, sling bags, tote bags, and clutches, crafted for both style and functionality.
How do I place an order on your website?
Simply select your product, add it to the cart, proceed to checkout, and complete the payment securely.
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Do I need to create an account to make a purchase?
No, you can shop as a guest. However, creating an account allows easier order tracking and faster checkout.
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What payment methods do you accept?
We accept credit/debit cards, online payment gateways, and other methods displayed at checkout.
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Is it safe to shop on your website?
Yes, our website uses secure encryption and trusted payment gateways to protect your information.
How can I track my order after purchase?
Once your order is shipped, you will receive tracking details via email or SMS.
How long does delivery usually take?
Delivery typically takes 3–7 business days, depending on your location.
Do you offer international shipping?
International shipping availability is displayed at checkout. Delivery times may vary by destination.
What are the shipping charges?
Shipping charges, if applicable, are calculated and shown during checkout.
Can I change or cancel my order after placing it?
Orders can be changed or cancelled before shipment. Once shipped, changes are not possible.
What is your return and refund policy?
We offer easy returns within the specified return period. Please refer to our Refund & Return Policy page for details.
Are jewellery items eligible for returns?
Due to hygiene reasons, some jewellery items may not be eligible for return unless damaged or defective.
What should I do if I receive a damaged or incorrect item?
Please contact our support team within 48 hours of delivery with images of the issue.
How long does it take to process a refund?
Refunds are processed within 5–10 business days after return approval.
Do you offer exchanges for bags or jewellery?
Yes, exchanges are available depending on product availability and eligibility.
How should I care for my jewellery to maintain its shine?
Avoid water, perfumes, and chemicals. Store jewellery in a dry pouch and clean gently after use.
How do I take care of my bags?
Keep bags away from moisture and sunlight, store them properly, and avoid overloading.
Do you provide gift wrapping or gift packaging?
Yes, we offer gift-ready packaging for selected products.
Are your products suitable for gifting?
Absolutely. Our bags and jewellery make perfect gifts for birthdays, anniversaries, and special occasions.
How can I contact customer support?
You can contact us via email, phone, or the contact form available on our website.
Do you offer discounts or promotions?
Yes, we regularly offer promotions and exclusive deals. Subscribe to our newsletter to stay updated.
How can I stay updated on new arrivals and offers?
Sign up for our newsletter or follow us on social media for the latest updates.